Frequently Asked Questions

Frequently Asked Questions

Where are you located?
We are located in the Riverwest neighborhood in Milwaukee, WI and near East Towne Mall in Madison, WI.

How much does delivery cost?
Delivery fees are based on your distance from our warehouse:

-$10 for locations within 6 miles

-$15 for locations within 12 miles
Plus, enjoy free delivery on all orders of $100 or more!

What are your delivery hours?

Milwaukee, WI 

  • Wednesday – Thursday: 3 PM –  2 AM

  • Friday – Sunday: 3 PM – 3 AM

Madison, WI 

  • Wednesday – Thursday: 3 PM –  3 AM

  • Friday – Sunday: 3 PM – 4 AM

How late can I place an order?
If you place an order during our delivery hours, we guarantee delivery within one hour. Orders placed outside of delivery hours will be delivered at the start of the next shift unless otherwise specified in your delivery instructions.

Can you deliver at a specific time?
Yes! As long as it falls within our delivery hours, you can request a preferred one-hour delivery window by adding a note in the delivery instructions at checkout.

What will appear on my credit card statement?
Your purchase will appear as a charge from Catering Supply LLC.

Do you offer local pickup?
Not at this time. We specialize in fast, convenient delivery straight to your door.

How old do I need to be to order?
You must be 21 or older and show a valid ID upon delivery.

Is it legal to order nitrous oxide?
Yes, purchasing nitrous oxide for culinary use is completely legal. However, the misuse of nitrous oxide for recreational purposes is illegal.

Nitrous oxide cartridges are to be used only for purposes of preparing food. Nitrous oxide cartridges may not be sold to persons under the age of 21. Do not inhale the contents of this cartridge. Misuse of nitrous oxide can be dangerous to your health.

How can I recycle the tanks?
When you place your next order, simply hand your used tanks to our delivery driver, and we'll ensure they are safely and properly recycled for you.

Do you accept refunds or returns?
We only accept returns if there is a defect with the product. For full details, please refer to our [Return Policy].